Warranty Policy

TREXCAR Auto Parts Warranty Policy

Last updated: August 31, 2026

  This Warranty Policy applies to eligible products purchased directly from   trexcar-us.com.   TREXCAR Auto Parts is operated by HONG KONG ZHUOZHENGTONG INTERNATIONAL LIMITED.

1. Limited 12-Month Product Warranty

  Eligible TREXCAR products are covered by a limited warranty for 12 months from   the date the order is delivered.

  This warranty covers defects in materials or workmanship that prevent the   product from functioning as reasonably intended under normal automotive use.

2. What This Warranty Covers

An eligible warranty claim may include:

     
  • A product or component that arrived with a manufacturing defect.
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  • A product that fails because of a verified defect in materials or workmanship.
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  • A component missing from the original package.
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  • An incorrect product supplied by TREXCAR.

3. What This Warranty Does Not Cover

This limited warranty does not cover:

     
  • Normal wear and tear.
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  • Damage caused by incorrect installation, improper torque procedures or failure to follow applicable service instructions.
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  • Damage caused by insufficient lubrication, contaminated oil, overheating, foreign material or another engine-system failure.
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  • Damage caused by misuse, abuse, racing, commercial competition or operation outside the vehicle manufacturer's specifications.
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  • Products that have been modified, altered, disassembled beyond normal installation requirements or used for an unintended application.
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  • Fitment problems resulting from inaccurate or incomplete vehicle information supplied by the customer.
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  • Labor charges, diagnostic fees, towing charges, vehicle downtime or other incidental or consequential expenses.

  Installation of a product does not automatically void this warranty. However,   TREXCAR may request reasonable documentation to determine whether the reported   problem resulted from a covered product defect or from installation or vehicle-related conditions.

4. Fitment Guarantee

  Customers should verify the vehicle year, make, model, engine, VIN, production   date and relevant part numbers before installation.

  If TREXCAR confirms compatibility in writing before purchase and an incorrect   product is supplied, TREXCAR will provide a prepaid return shipping label and   offer an appropriate replacement or refund.

  A customer-selected product that is incompatible may still qualify for a   standard return under our   Return & Refund Policy   if it remains new, unused and uninstalled.

5. How to Submit a Warranty Claim

  To request warranty assistance, email   support@trexcar-us.com   and include:

     
  • Your order number.
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  • The product name and SKU, if available.
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  • Your vehicle year, make, model and engine.
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  • A clear description of the problem.
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  • Photos or videos showing the product and reported issue.
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  • Installation or diagnostic information when reasonably required.

  Our support team normally acknowledges warranty requests within 24 hours.   Additional information may be requested before a claim can be approved.

  Please do not return a product to the address shown on the original package or   directly to Amazon. Wait for TREXCAR to provide the appropriate return instructions.

6. Warranty Resolution

  After reviewing and confirming an eligible warranty claim, TREXCAR may, as   appropriate:

     
  • Replace the defective product or affected component.
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  • Provide an equivalent replacement when the original product is unavailable.
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  • Refund the purchase price of the affected product when a suitable replacement is unavailable.

  TREXCAR will provide a prepaid return shipping label when return of a product is   required for an approved warranty claim.

  Refunds approved under this warranty will be issued to the original payment   method. Processing time by the customer's bank or card issuer may vary.

7. Relationship to the Return Policy

  The 12-month limited warranty is separate from the 30-day return window.   New, unused and uninstalled products may qualify for a standard return under our   Return & Refund Policy.   Installed products are not eligible for a standard return but may still qualify   for warranty assistance if the reported problem results from a covered defect.

8. Consumer Rights

  This limited warranty does not exclude or limit any consumer rights that cannot   lawfully be excluded under applicable law.

9. Contact Information

  TREXCAR Auto Parts
  Operated by: HONG KONG ZHUOZHENGTONG INTERNATIONAL LIMITED
  Email: support@trexcar-us.com
  WhatsApp: +86 191 5229 6284
  Support hours: Daily, 10:00 AM–10:00 PM (GMT+8)

  Registered address:
  Unit 1538, Block A, 15/F
  Kwai Hing Industrial Building
  10–18 Chun Pin Street
  Kwai Chung, New Territories
  Hong Kong SAR